Refund policy

At Zuflah, customer satisfaction is important to us. Please read our return and refund terms below.

1. Return Window

Returns for damaged, defective, or incorrect items must be reported within 3 days of delivery for domestic (Pakistan) orders, with photo/video evidence sent via WhatsApp or email.

2. Eligibility

Items must be unused, in original packaging, and in the same condition as received. Custom-made tents, made-to-order military/relief tents, and bulk B2B orders are non-returnable unless found defective on arrival.

3. Refund Process

Once a return is inspected and approved, refunds are processed to the original payment method or as store credit, typically within 7-10 business days. Cash on Delivery (COD) refunds are processed via bank transfer.

4. Exchanges

We are happy to exchange items for a different size, color, or model, subject to availability, within the same return window.

5. Shipping Costs

Return shipping costs are the customer's responsibility unless the item was defective or incorrect due to our error.

6. International / Export Orders

For international B2B and export orders, return and refund terms are governed by the specific sales agreement or invoice issued for that order.

7. Contact

To start a return or ask about a refund, contact us via the details on our Contact page.