Terms and Conditions

We, ZUFLAH (owners of the ZUFLAH website on www.zuflah.com) are committed to delivering a useful and engaging website.

The products and information (including size, color and specification) displayed within this site are to the best of our knowledge accurate and correct at the time of website upload. ZUFLAH makes every effort to continually update this website. Colors may vary in store from those portrayed on screen. ZUFLAH reserve the right to amend specifications of products featured on this website without prior notice.

The conditions of use are beyond our control; therefore we do not accept responsibility for any loss or damage.

The views expressed on this website are not necessarily the views of ZUFLAH, the company, its directors, officers or employees. ZUFLAH makes no representation, or accepts any liability for the accuracy or completeness of the content on this website unless expressly stated to the contrary.

1. Ownership of copyright

The materials contained within this website (including without limitation the text, code, artwork, photographs, images, video material and audio-visual material) are owned by ZUFLAH parent company of ZUFLAH.

2. Copyright license

We grant to you a worldwide non-exclusive royalty-free revocable license to:
(ii) view this website and the material on this website on a computer or mobile device via a web browser;
(iii) copy and store this website and the material on this website in your web browser cache memory; and print pages from this website for your own, personal and non-commercial, use.

We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.


Returns Policy

Customer Satisfaction

Customer satisfaction is our motive we facilitate our customers, if you are not satisfied our products then either you can return or you can replace provided that the products are not damaged.


Conditions for Returns

  1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return of 7 days within delivery. Your product may be eligible for refund or replacement depending on the product category and condition. Please visit www.zuflah.com/returns-policy for the detailed terms
  2. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  3. The product must include the original tags, user manual, freebies and accessories
  4. The product must be returned in the original and undamaged manufacturer packaging / box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.


Free & Easy Returns-How to return a product

  1. Call 0324-8843925 to create your return request
  2. Fill in the returns form www.zuflah.com
  3. Pack your parcel securely, with the product in the original undamaged manufacturer's packaging as delivered to you
  4. wait for collection by our pick-up service
  5. We will send you a tracking number via SMS


How can I track my return?

We will send you a tracking number by SMS after the product has been picked up.

 

How long does it take to receive my replacement?

It will take between 5 and 13 days to send you the replacement depending on your product and location.


How long does it take to receive my refund?

Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days) after that refund times is (2-3 working days).